Shipping policy

Pickups are available from Douglas Park, NSW by appointment only. 

We aim to ship most orders within 2 business days when the item is in stock after receiving your order confirmation email. However, some items may be made to order, such as our custom links, so please allow for a 1-2 week lead time in this case. All items listed as in stock on the website are in stock here on location, we do not drop ship. If concerned, please feel free to contact us before purchase

While we endeavour to provide everyone with an accurate shipping quote, this can be difficult to provide with large, bulky items. 

We will ship anything under 22kg & 100cm with Australia Post unless otherwise requested. Large orders will need to have a shipping quote provided. This can be provided prior to your purchase or after. This way we can make sure you get the best quote currently available for your order. 

Please contact us for specific shipping information.

 

IS FREIGHT INSURANCE INCLUDED? 
No, we do not include insurance with any freight. If you wish to insure your freight please arrange so with your insurance company. HillFab takes all care in preparing products for shipment but is not liable for any losses or liable to provide any replacement items at our cost.

 

CAN I GET A REPLACEMENT PRODUCT IF MY PARCEL GOES MISSING?
While we will do our best to help in whatever way we can, unfortunately we do not offer replacement stock if anything happens to the freight while in transit. 

 

WHAT IF I SELECTED THE INCORRECT DELIVERY ADDRESS:
Once an item has left our premises the delivery address cannot be changed very easily. We will try our best to assist however may request that you deal with the freight company directly